etzee

My listing was rejected

Two different things get called this. Which one you have, and what to do about each.

The Metzee team15 Oct 20262 min read

There are two quite different situations, and the fix is different for each.

1. It would not save

A validation error, which means the listing never existed. The screen tells you which:

  • Missing required fields
  • Enter a price above ₹0, or Price is too high
  • Enter a starting price above ₹0
  • Stock must be at least 1
  • Description is too long
  • Invalid photos, Invalid category, Invalid condition
  • Add at least one question for the buyer, on a made-to-order item
  • Starting price can’t be above the reserve price

These are mechanical. Fix the named field and save again.

Two that confuse people: a message saying something "needs the latest database update" is not about your listing at all — it means the server is missing a migration, and nothing you do will change it. And your listing slots may be full: 5 at Starter, 10 at Verified, 20 at Pro. That is not a rejection either, it is a cap. How to get verified

2. Metzee took it down

Different, and it happens after the listing was live. You will see:

Metzee took this item down, so it can’t go back on sale. Contact Metzee from Help if you think this is a mistake.

It cannot be put back on sale by you, and a reason is recorded against it.

The common reasons for a takedown

What to do about a takedown

Contact Metzee from Help, as the message says, and be specific: what the item was, what you think the reason was, and why you think it was a mistake.

"Please restore my listing" gets nowhere. "The title said 'Nike style' rather than Nike and the photographs are my own — I think it was read as a counterfeit" is something that can be checked.

Do not relist it unchanged. Putting the same item back up after a takedown is the thing most likely to turn one removed listing into a store problem. If you genuinely think it was a mistake, ask; if you can see the reason, fix it and list it properly.

If your whole store is affected

That is a different and more serious situation, and Account health will say so. Why was my account suspended?

More: how to create a listing, how to describe condition honestly, what Metzee will not do.

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