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62 posts tagged troubleshooting
Using Metzee on an older Android phone
It works. Heat is the problem, not power — and four things help.
What happens if you lose connection mid-bid
Your bid stands. What the server knows, what your screen does not, and the one real risk.
Reporting something broken
Under Technical problem. Three details decide whether it can be fixed.
My stream keeps dropping
Six causes, in the order they actually happen. The auction survives all of them.
My listing is not showing up
Six reasons, in order of likelihood. Only one of them is a problem.
My bulk import did not work
Nothing is lost — rows land as drafts and problems are named per row. The usual six.
Tracking has not moved in days
Usually a scan that did not happen rather than a parcel that did not move. When to worry.
Money left my account but there is no order
Usually a payment that has not finished rather than money gone. The order to check, and when to raise it.
Why can I not bid?
Six reasons, each with its own message. How to tell which, and what clears it.
I was winning and then I was not
Somebody bid more. Three things that make it feel like something else, and the fix for each.
Why was my chat message hidden?
Four different things stop a message, and each says something different. How to tell which.
I can see the show but cannot hear it
Almost always your own mute, and browsers do it on purpose. The order to check.
I lost the phone with my Metzee account
Your account is not on the phone. What to do first, and the one thing that genuinely locks you out.
My review has not appeared
Four reasons, in order of likelihood. Only one of them is moderation.
How fast does my internet need to be?
Steady matters more than fast. A stable 2 Mbps watches a show; an unstable 20 stutters.
Which browsers does Metzee work in?
Any current one. Live video is the part that is fussy, and here is why.
Why was my item taken down?
You were told the reason, in the notification. Where to find it, and why the item will not go back on sale.
What happens if my connection drops mid-show?
The auction keeps running without you. What buyers see, and what to do in the first thirty seconds.
My listing was rejected
Two different things get called this. Which one you have, and what to do about each.
In Urdu something is on the wrong side
A known class of bug with a known cause. What it looks like, and why reporting it is the only fix.
One screen is still in English
Three different reasons, and only one of them is a bug. How to tell, and how to report it.
The app is using a lot of storage
It is browser cache, and clearing it is safe — with one thing to know first.
The app is draining my battery
It is live video doing it, not Metzee. What actually costs power, and what helps.
The app says I must update
There is no app to update yet. What that message means, and the browser equivalent.
There is a show on right now.
Nothing to install — it runs in this browser.