A refund has two halves, and they fail for different reasons. Work out which half you are waiting on before chasing anybody.
Half one: has it been sent?
Open the order. If it shows as refunded, it has been sent and you are waiting on your bank.
If it does not, nothing has been sent yet — and that is the half where asking helps.
If it has not been sent
An online payment is reversed through the payment gateway when the seller or Metzee marks the refund, and the money goes back the way it came.
A cash-on-delivery order is different. There is no card payment to reverse, so the seller pays you back directly — UPI, bank transfer or cash. The app says so on their screen. If a COD refund has not arrived, the person to ask is the seller.
An order paid with Metzee Credits has no card payment behind it either, so it is settled the same way.
If it has been sent
Then it is with your bank, and nothing on Metzee's side can speed that up. An online refund takes a few working days and sometimes shows up as a separate credit rather than reversing the original line, which is why people miss it.
Look for a credit on the date of the refund rather than a disappearing debit.
Where to look
- The order — refunded or not, and for how much
- Your bank statement — on and after the refund date
- The amount — a partial refund is less than you paid, by design
When a refund is less than you expected
A partial refund is a specific outcome, not a mistake: a flaw that was not worth returning the whole item over. The order shows the amount. Can I get a partial refund?
When to chase, and whom
- Not marked refunded → ask the seller, from the order.
- Marked refunded, COD order → ask the seller; they send it directly.
- Marked refunded, paid online, more than a week → ask your bank, with the date and amount.
- A return that has gone quiet → the seller has 48 hours to answer before you can ask Metzee to step in.
The one thing that does not help
Opening a second dispute about the same refund. It does not add urgency and it splits the record of what happened across two places.
More: how refunds work, how returns work, how to raise an issue.