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Notes from the people making Metzee, and from the sellers on it.
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Is there a buyer’s premium?
No. You pay your bid plus delivery, and nothing is added on top.
How do I know the total before I bid?
Check delivery to your PIN code first. Then the only thing left to change is your own bid.
I bid from my phone and my laptop
One account is one bidder, however many screens it is open on. What that does and does not change.
Can I see the bid history?
Yes, during and after. What each line shows, and the one thing deliberately hidden.
Does bidding first hurt me?
No — and in a quiet room it is usually the cheapest bid of the evening.
It says the reserve was not met
The seller set a floor and the bidding stayed under it. What happens to the item, and what you can do.
Can I bid again if I am already winning?
Nothing on screen stops you — and there is no reason to. What to do instead if you want more headroom.
Why is the price jumping in big steps?
Not a rising increment — the step is fixed. Two other things cause the jumps.
I bid by mistake
The honest position: the bid stands. What to do immediately, and what the slide control is for.
What does "outbid" mean?
Somebody bid higher. What it does not mean, and what to do in the next few seconds.
The show ended before the item I wanted
Nothing is lost. Where the item went, and how to be told when it comes back.
How do I send a show to a friend?
Copy the link. What they see if they are not signed in, and the one thing worth saying with it.
Can I see how many people are watching?
Yes — and it is not quite the number you would guess, which matters if you are reading the room.
Can the seller see me?
No. Your camera is never used. What they actually see is a name and your bids.
Is the show recorded?
Not yet. What that means for you, and what will change when it is switched on.
If I leave the show, do I lose my bid?
No. Your bid stands, and here is exactly what is preserved and what you will have missed.
How do I know what is coming up next in a show?
The lineup is on screen. What it does and does not tell you, and what to ask.
The seller is holding it up and I still cannot see it
Ask. What a reasonable seller will do, and what it tells you if they will not.
My chat messages are not sending
Seven reasons, each with its own message on screen. Read the error — it tells you which.
The seller is answering things before I see them
Normal. Why the delay exists, why it does not affect the bidding, and how to reduce it.
The video is green, black or upside down
Almost always your device rather than the stream. Three fixes, in order.
The show was supposed to start and has not
Sellers run late. How to tell late from cancelled, and what to do with the ten minutes.
How to find something you bought months ago
There is no search box. What there is instead, and how to get the invoice again.
How to report a seller or listing, step by step
Where the button is, the seven reasons, and what to write so it can actually be acted on.
There is a show on right now.
Nothing to install — it runs in this browser.