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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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52 posts tagged account
Every notification, and what it means
What the app can tell you, which group each sits in, and which ones you cannot switch off.
Updating your GST or business details
Where each one lives, and the two that stop money if they are wrong.
Saving things for later
A saved list you can share. What saving does and does not do, and the one thing it cannot stop.
Finding something you bought before
Four tabs on one screen. Which one holds what, and the thing an old order is still good for.
I changed my phone number
There are two numbers, and the difference matters. How to change each.
Messages that are not from Metzee
Four things Metzee never asks for. If a message asks for one, it is not us.
What information does Metzee need from a buyer?
Three things, and nothing else. What is never asked for, so a fake asking is obvious.
Can I watch without an account?
Yes, the whole show. What the line is, and why it is drawn there.
Can I get a copy of my data?
Yes, by asking. There is no download button, and sellers have exports that answer most of it already.
I lost the phone with my Metzee account
Your account is not on the phone. What to do first, and the one thing that genuinely locks you out.
Can I sell on behalf of somebody else?
Yes, in two ways, and the difference is whose bank account the money lands in.
How old do I have to be to sell?
Eighteen, for buying and selling both. Why it is firm, and what a younger maker can do.
Can I pay for someone else’s win?
Not through their account, and that matters more than it sounds. What you can do instead.
How do I close my store?
You can, it is reversible, and it will not let you leave anybody stranded.
What happens if I stop selling for a while?
Nothing bad. What quietly changes while you are away, and what to do before you go.
What is a strike?
A mark for winning something and not paying. How many it takes, how long it lasts, and how to get one lifted.
Can I use Metzee from outside India?
Four different answers: watching, bidding, paying and delivery. The last one is the one that stops people.
I was signed out for no reason
Usually a session ending or a second device. How to get back in, and when it means something.
My OTP is not arriving
The code comes on WhatsApp. SMS is not switched on yet, so there is no point checking your messages.
I bid from my phone and my laptop
One account is one bidder, however many screens it is open on. What that does and does not change.
How to find something you bought months ago
There is no search box. What there is instead, and how to get the invoice again.
How to delete your account, step by step
What you are asked, what happens to orders still open, and the window in which you can change your mind.
How to change which notifications you get, step by step
Per-type settings, the sounds, quiet hours — and the group you cannot switch off, which is the right design.
How to download an invoice, step by step
Two taps from the order, and what to do if a detail on it is wrong.
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