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144 posts tagged delivery
I got far more orders than expected
A good problem that becomes a bad one in about four days. What to do today, and the dial that prevents it.
Can I pause my listings for a holiday?
There is a better way than taking things down — tell your calendar you are closed.
What if my return goes missing on the way back?
Proof of posting is the whole thing. What to keep, and what happens if you have it.
Will my order go out today?
Each store sets its own dispatch time, and it is shown before you buy. How to read it.
Why does my order say delivered when I did not confirm?
After 7 days a posted parcel is marked delivered automatically. What that does and does not mean.
The courier damaged my parcel
You raise it with the store, not the courier. Why that is the right answer and not a brush-off.
What if a parcel is held or seized?
Rare, and it means one of three things. How to tell which, and who carries it.
Can I sell plants or seeds?
Mostly yes, and the problem is rarely the rules — it is the courier and the week in a box.
Can I sell to buyers outside India?
No. Metzee is built for India end to end, and here is where that is visible.
Why does a big light box cost so much to send?
Because couriers charge for the space a parcel takes, not only its weight. The sum, and how to shrink it.
What is a delivery profile?
A word the app does not show you. What it is called on your screen, and what it does.
What is chargeable weight?
The weight a courier bills you for, which is not always the weight of the parcel.
Is commission charged on the delivery I collect?
No. The fee is worked out on the item price, with shipping excluded.
Can I use Metzee from outside India?
Four different answers: watching, bidding, paying and delivery. The last one is the one that stops people.
It is past the estimated delivery date
What the estimate is and is not, and the point at which to raise it.
How do I make sure something fragile arrives safely?
Three questions to ask before bidding, and the case for collecting instead.
Can it go to a locker or a shop?
No. There are no lockers and no third-party collection points. What exists instead.
Can I choose which courier is used?
Generally no. What decides it, and the one case where it is yours to arrange.
Why is a light thing costing so much to post?
Because the box is what gets billed. The arithmetic, with an example.
Can I combine orders from different shows?
Within one show and one store, usually automatically. Across shows it takes asking, and sometimes cannot be done.
My parcel went back to the seller
Why it happens, who pays for the second attempt, and how to get it sent again.
Nobody was home for the delivery
What usually happens next, and the window before the parcel goes back.
The courier says my address is wrong
Call the courier first — at this point they are the only ones who can act.
How do I know it has actually been posted?
The status and the tracking tell you different things. The gap between them is normal.
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