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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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Tracking has not moved in days
Usually a scan that did not happen rather than a parcel that did not move. When to worry.
How to spot a counterfeit before you bid
Metzee does not authenticate. Five things you can check yourself, live, in under a minute.
Messages that are not from Metzee
Four things Metzee never asks for. If a message asks for one, it is not us.
How to message a seller about an order
From the order itself. What to write so it gets fixed in one message.
How long a dispute takes
Answered within 48 hours. What happens in that time, and what makes it longer.
It arrived broken
Photograph the box before you unpack any further. Then raise it from the order.
Changing or cancelling an order after paying
Before it ships, usually yes, by asking. After it ships, it becomes a return.
Money left my account but there is no order
Usually a payment that has not finished rather than money gone. The order to check, and when to raise it.
Is it safe to pay on Metzee?
The card never reaches the seller, and the money is held until the item does. What that covers.
How long will it take to arrive?
Two numbers added together, both shown before you pay. Which one is usually the longer.
The four ways an item reaches you
Courier, the store’s own delivery, pickup, or your own courier. What each means and who carries the risk.
What is shill bidding?
Fake bidding to push a price up. Why it is the worst thing that can happen to an auction site, and what stops it.
Can a seller bid on their own items?
No — the app refuses the request. Not a rule enforced later, a bid that cannot be placed.
Bidding on a phone without missing the item
Tap the offered amount, set a maximum, and keep the phone plugged in. Six practical things.
How to work out what something is worth before you bid
There is no valuation tool. Four ways to get close, and the number that matters more than any of them.
How to not get carried away
The format is built to keep the bidding going. Four defences, and the one that actually works.
Why can I not bid?
Six reasons, each with its own message. How to tell which, and what clears it.
I was winning and then I was not
Somebody bid more. Three things that make it feel like something else, and the fix for each.
What is sniping, and does it work here?
Bidding at the last second to deny a response. It does not work on Metzee, and here is the mechanism.
Reporting a wrong or awkward translation
Worth doing, and the one detail that makes a report usable.
Using Metzee in your own language
Eleven Indian languages and English. What is translated, what is not, and how to switch.
Buying a gift on Metzee
Send it straight to them, and keep the order. The one thing to check before you bid.
Following a seller, and what that does
One tap, and it is the only reliable way to find a good store again.
What information does Metzee need from a buyer?
Three things, and nothing else. What is never asked for, so a fake asking is obvious.
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