What we are building, and what we are learning

Can someone else talk during my show?

Yes. What a second person can do on camera and in the controls, and the role to give them.

Someone is being rude in my chat

Four tools, in order of force. And the one thing not to do, which is argue.

Can I run a show from inside my shop?

Yes, and it is a real advantage. Two practical problems to solve first: noise and the counter.

What if I say the wrong price on camera?

Correct it immediately and out loud. What you are bound to, and what you are not.

Can I practise before going live for real?

Yes — a rehearsal sells nothing and shows you everything. Do one.

The show ended before the item I wanted

Nothing is lost. Where the item went, and how to be told when it comes back.

How do I send a show to a friend?

Copy the link. What they see if they are not signed in, and the one thing worth saying with it.

Can I see how many people are watching?

Yes — and it is not quite the number you would guess, which matters if you are reading the room.

Can the seller see me?

No. Your camera is never used. What they actually see is a name and your bids.

Is the show recorded?

Not yet. What that means for you, and what will change when it is switched on.

If I leave the show, do I lose my bid?

No. Your bid stands, and here is exactly what is preserved and what you will have missed.

How do I know what is coming up next in a show?

The lineup is on screen. What it does and does not tell you, and what to ask.

The seller is holding it up and I still cannot see it

Ask. What a reasonable seller will do, and what it tells you if they will not.

My chat messages are not sending

Seven reasons, each with its own message on screen. Read the error — it tells you which.

The seller is answering things before I see them

Normal. Why the delay exists, why it does not affect the bidding, and how to reduce it.

The show was supposed to start and has not

Sellers run late. How to tell late from cancelled, and what to do with the ten minutes.

How to join a live show, step by step

From the browse screen to in the room, what each part of the screen is, and what to do if the video will not start.

Can I cancel a scheduled show?

Yes, and it is the most expensive easy thing you can do. What it costs with the people who set a reminder.

How long should a show be?

About an hour. And the real answer is that it is a question about stock, not about time.

How many items should a show have?

Twenty-five to forty for an hour. The reasoning is pacing, not stock.

Do I have to show my face on camera?

No. What you do have to show, and how sellers who prefer not to run shows that work.

How to end a show properly, step by step

The last two minutes are worth more than the first. What to say, which button, and the work that starts the moment you stop.

How to put an item up during a show, step by step

Queueing it, starting it, what the ten-second rule does to your clock, and closing it cleanly.

How to go live, step by step

The checks before you start, what the control room shows you, and the first two minutes — which decide the rest.