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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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What is provenance?
Where a thing came from, and the trail that shows it. What counts as evidence and what only looks like it.
What is professional grading?
A third party judges condition, seals the item and puts a number on it. What that buys, and what it does not.
What do NM, VG and the rest mean?
The condition abbreviations collectors use. What each means, and why the same letters mean different things in different categories.
What does deadstock mean?
Unsold old stock, never worn. What it does and does not promise, and the one question to ask.
What is a host?
Whoever is on camera running the show. Often the owner, sometimes someone on the team with a role of that name.
What is an unpaid win?
An auction you won and did not pay for in time. The window, the grace for a win you never saw, and what it costs.
What is my balance?
Money from your sales, in three states. Which part you can actually withdraw, and why the rest is not it.
What is a strike?
A mark for winning something and not paying. How many it takes, how long it lasts, and how to get one lifted.
What is a pickup point?
A place a store hands orders over. What it tells you before you choose it, and the one checkout rule to know.
What does "collect by" mean?
Your deadline for picking an order up. How it is worked out, including the part nobody guesses.
What is a delivery profile?
A word the app does not show you. What it is called on your screen, and what it does.
What is chargeable weight?
The weight a courier bills you for, which is not always the weight of the parcel.
What is sell-through, and what is a good one?
The share of what you put up that actually sold. The one number worth acting on, and what it is telling you.
What is a "lot"?
An auction word for the thing being sold. Metzee does not use it — here is what it says instead.
Who do I complain to about Metzee itself?
Not about a seller — about us. The front door, the escalation, and the routes that are not ours.
What happens to my data if Metzee shuts down?
A fair question with a partly unsatisfying answer. What is promised, what is not, and what you can do today.
Can I buy things to resell on Metzee?
Yes, and plenty of good stores work exactly that way. Two things are not allowed, and both involve your own store.
Can I sell a replica if I say it is a replica?
No. Being honest about it changes the conversation, not the rule.
Is my store name already taken?
Store names are not checked for uniqueness. Your username is — and that is the one that has to be free.
Someone copied my listing
What is actually yours, what is not, and the one route that does something about it.
Can I appeal a decision?
Yes, and each kind of decision has its own route. All four, with what helps.
Why was my item taken down?
You were told the reason, in the notification. Where to find it, and why the item will not go back on sale.
I only want to sell a few things. Is all this necessary?
Most of it is not. One part is, and it is the part people assume they can skip.
Can I get a yearly summary for my accountant?
Yes — a financial-year block on your Finance screen, plus exports. What it has, and what it is not.
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