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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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A buyer has raised a dispute against you
What to do in the first hour, what evidence counts, and what the hold on your payout means.
If you are not happy with our answer
The route, in order, including the ones that are not us.
Using someone else’s brand, photos or words
What a seller may use, what they may not, and how a rights holder gets something taken down.
Why certain items are banned
The reasoning behind each class of ban, because a list without reasons is a list people argue with.
How moderation actually works here
An automatic filter, a human behind it, and an honest account of what the filter gets wrong.
What happens after you report someone
A person reads it, decides, and tells you the outcome. Here is the sequence.
How to tell a good seller from a risky one
The signals that mean something, and the ones that do not. Follower count is not on the first list.
Metzee’s position on counterfeits
Banned, reportable, and acted on — and an honest account of what a marketplace can and cannot catch.
What Metzee will not do for you
An unusual page and a useful one: the limits, stated plainly, so you know where your own judgement has to start.
My payout failed
Almost always the name, the account number or the IFSC. The money is not lost — it is waiting.
What is deducted from a sale
The commission, GST on that commission, and the costs you chose. Nothing else, and all of it visible.
Packing so it arrives in one piece
The specific failures, by material — and the rule that nothing should be able to move.
Offering pickup
Where, how long they have, and what you keep if they never come. All agreed before anybody bids.
Charging for delivery
Free, flat, by weight, by order value, or free above a threshold. What each one actually costs you.
Delivery zones, explained
Five ways to say where you deliver — radius, PIN codes, districts, states, or all of India.
Setting up delivery before your first show
Do this before you list anything. It is the ordering mistake almost every new seller makes.
A winner has not paid
What happens automatically, when, and the one thing you should not do.
Nobody is bidding — what now
Four moves that work, and the honest possibility that the stock is wrong rather than the show.
Scheduling a show so people turn up
Announcing it matters more than the hour you pick. Regularity matters more than either.
What to say when you are holding the item
A structure you can repeat forty times an hour, so you never have to think of something.
Camera, light and sound for a live show
A phone, a window and something to prop it on. What actually ruins a show is backlight, shake and echo.
Your first live show, start to finish
A plan for the hour: what to have ready, what order to sell in, and what to say when nobody is bidding.
Keeping stock straight across shows
The sinking feeling of selling something twice, and how to not have it.
What is a reserve price?
A hidden minimum. The item only sells if the bidding reaches it, and buyers never see the number.
There is a show on right now.
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