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Notes from the people making Metzee, and from the sellers on it.
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52 posts tagged account
How to change your language, step by step
Where the setting is, the twelve languages, and the one part of Metzee that stays in English.
How to change your delivery address, step by step
There is no screen for this. The two things that do work, and the window for both.
How to follow a seller, step by step
One tap — and then the part that actually matters, which is making sure you get told.
How to find and track an order, step by step
Where orders live, what each of the four steps means, and when a status not moving is normal.
Changing your payout bank account
Quick to do. The timing is what causes trouble, not the form.
I am not getting emails from Metzee
Because email is not switched on yet. What carries the important things instead.
Can I buy and sell with one account?
Yes, and you should. There is exactly one restriction, and it is not about the account.
Why was my account suspended?
The reasons in plain words, where the actual reason is written down, and how to appeal.
Changing your display name
Where the setting is, who sees the change — and the two places your old name stays.
Can I have two accounts?
You do not need one. One account buys and sells, and the reason to avoid a second is specific.
How will I know if I won?
Three ways you are told, and what to do if you saw none of them.
How to add someone to your store, step by step
The nine ready-made roles, the four things only you can ever do, and how to give temporary help an end date.
How to get verified, step by step
Two different things are called verification: the documents Metzee asks for, and the Verified tier. Here is each one.
How to change your payout account, step by step
What is re-checked, and how not to have a payout fail while you do it.
How to open a store, step by step
Six screens, about five minutes, and it saves as you go — so you can stop and come back.
Inviting a friend, and what you both get
₹100 to you and ₹50 to them — paid when their first order of ₹299 or more is actually delivered.
What are Metzee Credits?
Promotional credit that comes off an item's price. Earned, never bought, and capped at a quarter of what the item costs.
Which notifications you get, and which not to turn off
A short list, what each one means, and the one that costs you money if you mute it.
Messages and pages that are not from Metzee
What we never ask for, and the specific scams aimed at auction buyers.
Keeping your Metzee account secure
There is no password to steal, which changes what you have to watch for.
Setting up where you get paid
Bank details in your verified name. Get this right on day one and you will not discover it on payout day.
My verification was rejected
Four reasons cover almost all of them, and three are fixed by taking a better photograph.
How long does verification take?
Usually not long. What makes it slow is almost always something fixable at your end.
What documents does Metzee need from a seller?
Proof of who you are, and a bank account in that same name. That is the list.
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