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What we are building, and what we are learning
Notes from the people making Metzee, and from the sellers on it.
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Metzee for an existing shop
For somebody who already has a counter and customers: what changes, what does not, and how to run both without the stock going wrong.
Your first week as a buyer
Watch one show, ask one question, bid small, see an order through. The first bid is the only hard one.
Your first week selling, day by day
Set up, list a few things, run one small show, then read what happened. A week is enough to know whether this works for you.
How to measure anything for a listing
The measurements buyers actually ask for, by kind of thing. Lay it flat, use centimetres, and say what you measured.
Selling words you will meet
Sell-through, dispatch window, chargeable weight, delivery profile, zone, reserve. The words that turn up once you are actually selling.
Every notification, and what it means
What the app can tell you, which group each sits in, and which ones you cannot switch off.
Every deadline on Metzee
Pay windows, collect-by, dispatch, returns, disputes and the day an order closes itself. One page to keep.
Every charge on Metzee, in one place
Every fee a buyer or seller can meet, what sets it off, and where it shows. The fixed ones are named exactly; the ones that are a setting say so.
Using Metzee on an older Android phone
It works. Heat is the problem, not power — and four things help.
What happens if you lose connection mid-bid
Your bid stands. What the server knows, what your screen does not, and the one real risk.
Using two devices while hosting
The single biggest quality jump a busy show can make. Three arrangements that work.
Using a better camera for your shows
Usually not worth it. The four things that improve a show more, and what to do if you still want one.
Going live from a phone
The phone is the right tool. Six things to get right before you start.
Using Metzee on a laptop
Everything works. Where the bigger screen genuinely helps, and the one thing it cannot do well.
What Metzee asks permission for, and why
Two, and only when you need them. Nothing is asked for on arrival.
Using Metzee with a screen reader or large text
What works, what is awkward, and the one part of the product that cannot be made text.
Reporting something broken
Under Technical problem. Three details decide whether it can be fixed.
Selling around festivals and seasons
The calendar moves your buyers and your couriers in opposite directions. Plan for both.
When one person is not enough
Four signs, and what to hand over first. The money never moves.
The roles in a store team
Nine of them, each with one job. And two permissions only the owner can hand out.
What each order status means
Seven states, what each one is waiting on, and which need something from you.
How we change the rules, and how you find out
Important changes are announced in the app. What that means and what it does not.
What a seller is agreeing to
Six obligations and three protections. The ones that bite are measured rather than written.
Cookies and what we track
The cookies are the sign-in session. There is no analytics script and no advertising pixel.
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